Four-year revenue CAGR of ~75% with ARPA up +80% — willingness to renew and willingness to pay are both demonstrated.
- ARR trajectory: FY22 $12M → FY25 $65M (data room financials)
- NRR above 110%; zero churn across the top 20 accounts (mgmt interview)
- Twelve months after the last price change, gross churn moved only +0.3pt
- 0% COGS with personnel at 57% of revenue reads as a services business — multiple risk (see H-R02)
- First-party signal that 5 large accounts have flagged FY26 non-renewal (conflicts with H-K04)
- Segment-level NRR (enterprise / mid-market / SMB) is not yet broken out
- Twenty-four-month cohort window after the pricing redesign is not yet reached